Karels Brothers & Sons
Litchfield, Minnesota

I called before 4pm and asked if they had a part on hand. I talked to Chris who said they had it. I get here to find out they can’t get the part pulled until tomorrow. I even offered to go and pull the part myself which is two bolts. All I get is no, no and no. I’ve been coming here for over 10 years and this is some of the worse customer service experiences I’ve ever had. If it wasn’t for the convenient location I wouldn’t have ever came here after my first visit. They overcharge, they can’t maintain the road or the parking lot. You’ll probably get a flat tire driving in and out. You’ve been warned.

This place has been around for long time and usually has what your lookin for . They are very great at actually calling you back and informing you .. If you feel like you are being delayed its only because they are out looking for what u need and trying to come up with answers for you when they call you back with good news . very rarely do they not have something but it does happen every where with parts but they'sure do what they can to gather what you need .. Very nice friendly and helpful and honest

Friendly service. Reasonable prices. Verified that the part was in stock before I picked it up.

Bad experience with this people I bought a engine from them and when I went to return the core engine. The owner took it out of my trailer with a skidloader and as he was picking it up all the oil came out of the engine, he was man he told me that he was going to grab the engine and put it on my hood and let the oil drain out on top of my hood. The reason that I didn't drain the oil was because the engine that brought from them was full oil not think I took the drain plug off to put a new seal and oil went on my shop floor before I could put the plug back in. NEVER TO GO BACK THERE AGAIN

I was notified my vehicle that was reported stolen was in this place. I called them and explained to them my vehicle was stolen and it was there. They said somebody had left it outside their property and they took it in. Even though I explained to them the vehicle was stolen they proceeded to charge me $2440 "For storage" after they decided to take it in from the street instead of calling a deputy to inspect it. Anyways, they called the Sheriffs Department and the sheriffs department ran a wrong vin # and advised to this business not to give me my vehicle. The next day I got in contact with the detectives that were helping me with this case and reran the VIN. The Chief of the Sheriffs department apologized to me because the dispatcher that ran the VIN initially had made a mistake. I called this business again and told them in fact the vehicle was stolen they denied to refund me any of my money for a vehicle that THEY TOOK FROM THE STREET AND WAS REPORTED STOLEN.

Knowledgeable staff, quick service, fair price. The used part worked great. Would recommend

Great staff and fair pricing!